Leaders Moving and Storage

I hired Leader's for a small moving job, which was for a bookcase, a washer & dryer, a loveseat, a large mirror, an armoire, and a buffet table. I was originally quoted $465 for a local, in town move. After being able to move a few of the items myself, I asked Leaders to update my quote to remove the bookcase and the mirror. The quote had only changed by not even $50 which was a surpise considering I was taking even less items than originally thought. I spoke with Jason on the phone to ask if that price included having my items wrapped and he confirmed that yes, that includes the stretch wrap. I agreed to hire them because I felt like my items would be in much better care than if I had gone another route of having things done through Uhaul & their moving service (which would have been half the cost.) On moving day, I was given a 2-4pm window. The movers showed up with 5 minutes to spare until the end of that window, and began moving the items out of my apartment without stretch wrapping. The only item that was stretch wrapped was the armoire, which surprised me considering I have some more detailed pieces with moulding/trim on them that are fragile. The sole reason I hired this company was so that my items would be handled with more care than some Joe Schmoe off the street from Uhaul. If I would have known that only one thing would've gotten wrapped, I would have gone with another option entirely. Instead, I paid $423 to have my items moved from point A to point B with no protection.

When the movers arrived to the final location, rather than walking on the gravel pathway to my door, they instead walked through our living willow fence. They also didn't take direction very well since they insisted on removing items from behind a doorway in order to make more space, when we told them that there was a door stop there and it couldn't open any further. They disregarded that, and proceeded to move our trash can and compost bin, which scattered liquid all over the floor. They also scratched the paint off the doorway into one of the bedrooms as they scraped one of my items through the door. Again, if things were wrapped, this wouldn't have happened. Overall, it just wasn't the exceptional service I was expecting from other reviews.

I reached out to Leaders before writing this review so I could discuss my experience. I was given blanket apologies for my experience by Sean and told that he'd reach out to management to give me a call within the next day. When management called, it was more of the same "I personally apologize" but also focusing on the fact that he was really surprised to hear my less-than-raving feedback because of how "good this particular crew of guys is." He kept mentioning that he was "glad that none of my items were damaged" which gave me a "but did you die, bro?" vibe and it felt like my concerns weren't valid. When I brought up my main concern that we had spoken about my items including stretch wrap, Jason changed his story and said that their standard procedure is to allow for the mover's to stretch wrap things at their discretion. He apologized for the miscommunication and offered to put in a claim for the scraped off paint on the doorway. I chuckled at that suggestion because in order to put in a damages claim with this company, you have to pay a $100 deductible. Jason offered to waive that deductible, but that solution wasn't satisfactory to me. Why would I trust this company to have a vendor come out to my home to repair some paint on the walls when I could just do that myself, and make sure it's done right? Itt doesn't feel like Leaders had anything more than a shallow apology to offer. At the end of the day I paid twice more than I could have for mediocre service. I'm glad I only had a few items to move, as I would not trust their level of integrity with a larger or out of state move.

Hire this company if you want to be overcharged for mediocre service and then gaslit when you have any concerns about the job being less than stellar.

Move size: Studio Service cost: $423

Absolutely horrible experience with this moving company and would not recommend to anyone. We had a small move that was local, and when they arrived at our new home they notified us that the leg to our headboard cracked off in transport. This was clearly due to their movers not properly strapping down the headboard prior to transport.

The movers then explained that the bed would not be repairable and did not leave it with us (like their company policy states).The claims department is awful and tried to have my bed sent in to get repaired, to which the owner said himself would not be structurally sound. I have been going back and forth with them for weeks just for them to lowball me on the amount they would pay to replace it.

Try at your own risk, but this company hires inexperienced movers who will damage your items.

Move size: 2 Bedroom Home Service cost: $481

Horrible move damaging items & home -
This two day local move resulted in broken, lost, and damaged furniture and damage to the home I was moving from.
The piano was jammed into part of the concrete sidewalk and steps, causing the wood and lacquer to buckle.
An end table disappeared, and I discovered a broken oscillating fan (hidden?) under my Christmas tree in the basement.
A queen size bed apparently encountered trauma in the move so would no longer reassemble "square."
My daughter's bed was reassembled using only half of the screws/hardware available. I found the other half on the floor the next morning, and what was put in was not even finger tight. I had to completely reassemble it and was just lucky she didn't get hurt.
They left foot long gouges in the stairway drywall (some completely going through the drywall so that you can see light through) while moving a sofa out of the basement.
They skipped the coat closet and the stored items in part of the basement so that my husband had to move them himself with the minivan. (Apparently at least one mover was running late to meet his girlfriend (which is why he was texting her multiple times). Perhaps this may explain some of the other issues?)
About 25% of the boxes were put in the wrong room as movers carried 2 boxes at a time and delivered them both to the same place regardless of how they were marked.

Now at a month past the move, I have yet to even be contacted by the vendor assigned to repair the drywall, despite my requests for speed since the house is currently on the market. However, I was informed by a Leaders claims representative that their idea of the repair plan apparently involves patching the drywall and then "color matching" paint rather than painting everything that is continuous. (Because matching white paints is super easy and that "just one wall freshly painted" look is going to seem so normal to prospective buyers?!)

Leaders refunded $235 for the work that was skipped and to attempt to generate good will, but as the repair process drags on and seems destined to fall short of making things as good as they were before, it comes nowhere close to making up for this move.

Move size: 4 Bedroom Home Service cost: $3500

We had a horrible experience with Leaders. Among other problems, they were simply reckless with the furniture they moved for us. Leaders damaged many of the items they moved for us and they were impossible to work with when asked to address the damage claims. Notably, Leaders plainly ignores applicable federal regulations including (1) the time period during which a claim can be filed--federal law provides that a mover must allow no less than 9 months to file a claim, yet Leaders attempts to limit that time period to 60 days in clear violation of the regulations, and (2) Leaders, unsurprisingly, ignores the federal regulations mandating the process for disclosing to consumers their rights thereunder.

We paid extra for "full replacement value coverage", and the only benefit we derived from paying the extra money was that Leaders demanded that we pay a higher deductible ($500, rather than $100) for the wholly inadequate repairs they performed.

Leaders quoted the cheapest rates, and we got what we paid for .. Go back--it's a trap.

Move size: 3 Bedroom Home Service cost: $4000

I have moved many times and received so much better

Service. ALL of my antiques were scratched and the packing they did was deplorable. Many of my treasured belongings were broken. None of my antiques were wrapped as I was told would happen. The boxes were too large and heavy

And I couldn't pick them. I have never seen belongings packed as they did. There were many things packed without any paper. They were just thrown into the boxes. The problems go on and on. I have to agree Marcy Cohn & Lisa

Barck. Do not use this company.

Move size: 2 Bedroom Home Service cost: $5000

Our move was in June 2020. We first provided this feedback in response to Leaders automated feedback request immediately following our move and received no response. We also provided this feedback to our Moving Consultant (salesperson) again with no response. As part of our claim resolution our Claims Manager told us that the Operations Manager would be contacting us; we never heard from them.

Leaders normally gets very good reviews; maybe our expectations were too high for our first time using a large moving company. Or maybe they are better for local moves. Either way we would not recommend Leaders.

This was our first inter-state move and the first move using a large moving company. We got estimates from 4 moving companies. Our Leaders salesperson told us that their estimate would probably come in higher because other moving companies gain efficiencies by having multiple clients share the same truck which was something that Leaders did not do; this was one of the main reasons we chose Leaders. BUYER BEWARE: THERE IS NOTHING IN THEIR CONTRACT THAT STATES YOU ARE GUARANTEED TO HAVE YOUR OWN TRUCK. Two days before our move we received the call to confirm and provide our credit card information. Literally one minute later they called back to say "I just received some new information on your move; you are going to be sharing your truck". We were so upset; not because we thought Leaders would get our items mixed in or not deliver on schedule but because we were told we would have our own truck. It was only made worse when they were packing the truck and could not fit all of our items on our portion of the truck. They had to come back the next morning to pick up the remaining items and then somehow rearranged the items on the truck to get them to fit. After complaining, Leaders gave us a $500 credit on our $12,000 move to accommodate; not exactly the shared truck price reduction we were expecting (or that we would have received if we chose a different moving company).

Their marketing of "we treat things differently" is a joke. Boxes marked fragile meant nothing especially when they were doing everything they could to get all of our stuff on the shared truck. One of the movers literally hung from the top of the inside of the truck and used his feet to try to kick boxes into small spaces. We were dumbfounded.

The driver tried to get us to sign the paperwork saying everything had been loaded on the truck when there were 6 wardrobe boxes and miscellaneous garage items that were still sitting in the garage because they didn't fit on the truck. We didn't sign it. Then when they came to pick up the remaining items no one had any paperwork so I had to sign both Origin and Destination paperwork at the Destination.

We knew this in advance, but know that if Leaders has no offices at your destination the crew (other than the driver) will be contracted by Leaders (i.e. not Leaders employees).

The crew kept overloading themselves while bringing our possessions in. One of the movers brought in two items at the same time both wrapped in only moving blankets by Leaders; one was a vacuum cleaner, the other was a floor vase (artwork). The floor vase (not replaceable) slid through his arms right in front of us and was damaged as it dropped on the ceramic tile floor.

There was a list of damages to the newly installed flooring and shoe molding; all damages were just carelessness.

Many corners of furniture are damaged because of them placing on end on ceramic tile to move (couch legs, edges of armoire legs, etc.)

The Claims Manager was fairly responsive. Other than the flooring repairs we reported damage to 12 articles (furniture and artwork). Leaders did resolve our claim in a timely manner once we had everything submitted and the repair estimates that Leaders arranged were provided.

Move size: 3 Bedroom Home Service cost: $12000

My condo building requires masks due to COVID-19 which Leaders blatantly disregarded. This caused many of the home owners to complain, and rightfully so. And to think, that was the least of our issues. Next, it took Leaders 10 hours to load only about half of our stuff from our 2 bedroom 1400 sqf condo. Due to it being almost 10 pm management told the workers to bring the truck back to the warehouse where they would lock it up for the night, but luckily the workers decided to meet us at the destination to unload. To help speed up the process, myself and 5 friends unloaded the truck. I was told that management would continue with the move first thing in the morning. Not only did they not do that, but they didn't even reach out to me. I was the one that initiated the calls to only be contacted back in the afternoon. It was at this time I told them that I had no confidence they would be able to uphold the contract and took care of the move myself with 8 friends.

The move didn't occur to plan but I thought Leaders would make up for it after the fact. Not only did they not try to make it right, but they have the audacity to charge full price for a move that required myself unloading and finishing the other half of the move.

I am not sure what they have done to receive positive reviews, but I can confidently state that this was the worst moving and customer experience I have ever encountered. I can not and will not ever recommend Leaders for any transaction.

Move size: 2 Bedroom Home Service cost: $1500

I used Leaders 3 times in the last 2 months. Movers included Marvin, Stephon, Darnell, Teon, Dwight and Leon. All were excellent and took care of my very heavy bedroom sets, table/hutch set, variety of chairs, book shelves, office furniture, file cabinets and 50 boxes mainly full of heavy books. They handled my property with great care and didn’t scratch or dent a single item or wall during any of the three moves. I even referred them to a family member who had the same positive experience. I will not be using any other movers again Except for this company.

Two of the workers even smelled gas, which I thought I was smelling. Sure enough, I had a small gas leak from a new gas line put in my home just days before. They even noticed that and said something. I am very grateful for Dwight and Teon for noticing the smell.

I cannot say enough good things about this company—including those who took my order and tracked my items through my phone calls as I added and deleted items to my move. THIS COMPANY IS EXCELLENT.

Move size: 4 Bedroom Home Service cost: $1700